Terms of Service

Effective: October 16, 2026

1. This Agreement

These Terms, together with your written quote, are the whole agreement between you and Real App Solutions (Naples, Florida). By approving a quote or making a payment, you accept them.

If your written quote includes special prices or terms, those apply to your project and take priority over this page.

"In writing" includes email and WhatsApp messages.

2. Our Plans

Professional Website, Full Presence, Your Own App, Website You Own and Care. What each plan includes is shown on our website and confirmed in your quote. Anything not listed there is not included and is quoted separately.

3. Payments

• Setup fees and one-time fees are paid upfront, before work begins.
• Your Own App: 50% of the setup fee to start and 50% at launch.
• Your monthly plan starts on the day your website or app goes live, and is billed every month on that date.
• We accept card payments through Stripe, or another method we confirm in writing. Prices are in US dollars.

4. Late or Failed Payments

• If a monthly payment fails, we let you know so you can fix it.
• If it is still unpaid 7 days later, we may pause your website or app until it is paid.
• If it is still unpaid 30 days later, we may cancel your plan.
• If you dispute a charge with your bank (chargeback) for work we delivered, we may pause your service while it is resolved.

5. Cancelling

You can cancel a monthly plan at any time by email or WhatsApp. Your plan stays active until the end of the period you already paid, and you will not be charged again. There are no long-term contracts and no cancellation fees.

6. When a Monthly Plan Ends

• Monthly plans run on our hosting and platform, so the website or app is taken offline when the plan ends.
• Your domain stays yours. If we manage it, we hand over control to you when you ask.
• If you ask within 30 days, we send you a copy of your content (texts, photos, logo) and, for apps, your client list in a spreadsheet. After 60 days we may delete it.
• If you want to own your website outright, you can ask for a quote under the Website You Own option.

7. Your Domain

We register your domain in your name on every plan, and its renewal is included while your monthly plan is active. After your plan ends, keeping the domain renewed is your responsibility.

8. Timelines, Revisions and Monthly Changes

• Timelines start when we receive everything we need from you (services, photos, logo, access). Most websites are ready in 1 to 2 weeks after that. For apps, we give you a delivery date in writing before you pay.
• Before launch, up to 2 rounds of adjustments are included. You approve the work before it goes live.
• After launch, Professional Website and Full Presence include up to 2 small changes per month (texts, prices, photos, hours or a new service). Unused changes do not carry over.
• New pages, new features or redesigns are quoted separately and done only after you approve the quote.
• If we don't hear from you for 30 days during a project, we pause it. After 60 days we may close it; work already done is not refunded, and restarting may be quoted.

9. Your Own App

• A booking app with your name, logo and colors, built on our own booking platform.
• Offered only as a monthly plan, never as a one-time purchase. The software behind it remains ours; your name, logo, content and client list remain yours.
• Includes up to 3 team members; each additional team member is $10 per month.
• Your clients install it from your website onto their phone. Publishing it in the Apple App Store or Google Play under your own name is not included and can be quoted separately.

10. Website You Own

You pay once. When payment is complete, you own the final code and content of your website and its domain. After delivery, hosting is your responsibility unless you add a Care plan. This option is for websites only, not apps.

11. Business Cards

When Full Presence includes business cards, the first printed batch is included. Reprints are quoted separately.

12. Your Content and Your Business

• You confirm that you have the right to use the photos, logos and texts you give us.
• You are responsible for the information about your business that appears on your site or app: prices, services, licenses, permits, insurance and any claims you make. We publish what you give us; we do not verify it.
• You are responsible for following the laws and rules of your trade.
• If someone makes a claim against us because of content or information you provided, you agree to cover the costs of that claim.

13. Your Clients' Information

The information your clients enter in your website or app (names, phone numbers, bookings) belongs to you. We store it only to run your service, as described in our Privacy Policy, and we never sell it. You are responsible for how you use it, for example when you contact your clients.

14. Other Companies' Services

Your website or app relies on services from other companies, such as Google, hosting providers, domain registrars and Stripe. We don't control them. For example, Google decides whether to verify your Business Profile and where it appears in search. We are not responsible for their decisions, outages or policy changes, but we will help you deal with them.

15. What We Don't Guarantee

We work to a professional standard and keep your site or app online as much as possible, but we cannot guarantee it will never go down, and we do not guarantee business results such as a number of clients, bookings, sales or search rankings.

16. Limit of Our Responsibility

To the extent the law allows, if something goes wrong, the most we are responsible for is the amount you paid us in the 3 months before the problem (or, for a one-time project, the price of that project). We are not responsible for indirect losses, such as lost profits or lost clients.

17. Refunds

• Setup fees and custom work are not refundable once work has started, because they are made specifically for you.
• Monthly payments already billed are not refundable.
• If we cannot deliver something we promised for reasons on our side, we refund what you paid for the part not delivered.

18. Our Portfolio

We may show your website or app in our portfolio and include a small "Made by Real App Solutions" link at the bottom of your site. If you prefer we don't, just tell us in writing.

19. Acceptable Use and Ending Service

We don't build or host content that is illegal, fraudulent, hateful or for adults only. We may pause or end a service, with notice, for non-payment, for that kind of content, or for abusive treatment. If we end a service for reasons that are not your fault, we refund any unused prepaid amount.

20. Your Price Is Locked

• Your monthly price does not go up while your plan stays active. If we ever raise our prices, the new prices apply only to new clients.
• Add-ons you choose (such as extra team members) and new work you request are charged as quoted.
• If you cancel and come back later, the prices in effect at that time apply.

21. Changes to These Terms

We may update these Terms; the latest version is always on this page with its date. Changes never take away anything included in your active plan and never apply to work already paid for.

22. Law and Other Details

These Terms are governed by the laws of the State of Florida, and any dispute will be handled in the courts of Collier County, Florida. If any part of these Terms can't be enforced, the rest still applies.

23. Contact

Questions? Email realappsolutions@gmail.com or message us on WhatsApp (239) 327-8471.